Payments, Credits, and Refunds
When you make a payment, you agree to use a valid payment method. If you aren’t happy with your content, Eduora offers a 7-day refund or credit for most content purchases.The client must fully satisfy themselves regarding the courses before initiating any purchase. Eduora offers e-mail and phone support in case of any ambiguities.
The refund policy of the firm is strict. It has been designed to avoid any form of exploitation of the firm’s instructors. Thus:
Pricing
If you are logged into your account, the listed currency you see is only BDT. We do not enable users to see pricing in other currencies.
If you are a student located in a country where use and sales tax, goods and services tax, or value added tax is applicable to consumer sales, we are responsible for collecting and remitting that tax to the proper tax authorities. Depending on your location, the price you see may include such taxes, or tax may be added at checkout.
Payments
You agree to pay the fees for content that you purchase, and you authorize us to charge your debit or credit card or process other means of payment for those fees. Eduora works with payment service providers to offer you the most convenient payment methods in your country and to keep your payment information secure. We may update your payment methods using information provided by our payment service providers. Check out our Privacy Policy for more details.
When you make a purchase, you agree not to use an invalid or unauthorized payment method. If your payment method fails and you still get access to the content you are enrolling in, you agree to pay us the corresponding fees within thirty (30) days of notification from us. We reserve the right to disable access to any content for which we have not received adequate payment.
Refunds and Refund Credits
If the content you purchased is not what you were expecting, you can request, within 7 days of your purchase of the content, that Eduora apply a refund to your account. We reserve the right to apply your refund as a refund credit or a refund to your original payment method, at our discretion, depending on capabilities of our payment service providers, the platform from which you purchased your content from our website. No refund is due to you if you request it after the 7-day guarantee time limit has passed. However, if the content you previously purchased is disabled for legal or policy reasons, you are entitled to a refund beyond this 7-day limit. Eduora also reserves the right to refund students beyond the 7-day limit in cases of suspected or confirmed account fraud.
To request a refund, To request a refund, simply contact us from our contact form or you can also email at support@eduora2i.com stating the reasons why you want to claim for the refund.
At our discretion, if we believe you are abusing our refund policy, such as if you’ve consumed a significant portion of the content that you want to refund, we reserve the right to deny your refund, restrict you from other future refunds, ban your account, and/or restrict all future use of the Services. If we ban your account or disable your access to the content due to your violation of these Terms or our Trust & Safety Guidelines, you will not be eligible to receive a refund.
Gift and Promotional Codes
Eduora may offer gift and promotional codes to students. Certain codes may be redeemed for gift or promotional credits applied to your Eduora account, which then may be used to purchase eligible content on our platform, subject to the terms included with your codes. Other codes may be directly redeemable for specific content.
These codes and credits, as well as any promotional value linked to them, may expire if not used within the period specified in your Eduora account. Gift and promotional codes offered by Eduora may not be refunded for cash, unless otherwise specified in the terms included with your codes or as required by applicable law.